At the end of this summer, I decided with Lesli Cattan, my job coach, that I want to learn how to do new job tasks at Girl AGain over the Fall. We discussed learning how do more complex tasks since I’ve been doing so well with what I’ve already learned at Girl AGain.
So far, I have learned how to research and price items, put them in inventory, clean dolls, process customer transactions, send thank you emails to customers for their purchases, help arrange merchandise displays and the importance of keeping a store clean.
One of the new tasks I’ve started to learn is typing thank you letters to people who have donated dolls and other items. This is an important job because we need to have the items they have donated and the postage amount documented so that donors can get a tax deduction. The letters also have to be spell checked and formatted correctly. We also want to thank them for giving our store merchandise to sell and helping our training program.
The other new task I’ve been learning is how to post more rare and valuable American Girl items on our online Girl AGain store. This involves taking pictures of all the items so that the customer can see the condition, making sure the information about the item such as the price, condition, quantity and description are detailed and accurate. We also have to make sure that the pictures and text are formatted properly. The name of the eCommerce tool we use for our online store is called Woo Commerce. (It integrates with Word Press, our website platform.)
One of the first items I posted on the online store was “Kaya’s Jingle Dress of Today” which included all the pieces that originally came with the outfit. We priced the outfit for $69 and it sold shortly after it was posted! When one of the store managers emailed me to say that the outfit had sold. I was so proud of myself for helping the store and doing a good job on something new that I’d just learned.
I hope I can get more opportunities to practice posting more rare and interesting American Girl items on our online store. The other trainees and I love finding new ones to learn about whenever we get donations!
Vicky working with colleague Maki at Girl AGain
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By Vicky C.
Yes She Can Trainee
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